FCA Mortgages Market Study: Brokers are failing to get customers the cheapest deal

The Financial Conduct Authority has accused brokers of failing to secure their customers the best deal possible.

In its Mortgages Market Study Final Report, published this morning, the regulator said brokers are being encouraged to find customers a mortgage quickly, rather than searching the market extensively to find the cheapest possible solution.

In the process around 30% of consumers miss out on cheaper mortgages that are just as suitable, costing them an estimated £550 a year.

The FCA said it’s difficult for consumers to initially identify products they qualify for, which hinders their ability to shop around – and to a lesser extent this applies to brokers.

Why it’s hard to find the best deal

A lack of clarity from mortgage lenders on whether customers pass affordability criteria results in consumers and brokers erring on the side of caution when applying for a mortgage.

Partially due to this caution some customers end up paying a higher mortgage rate for unneeded buffers. For example, 25-30% of customers pay for mortgages with a higher age limit or loan-to-value than they need.

The regulator also took a swipe at ‘limited’ sourcing systems, with brokers having to rely on their experience rather than the tools to understand how likely it is that a customer will be accepted.

Lack of lender choice

The regulator found that generally the more lenders that intermediaries place business with, the more likely they are to get consumers a value for money deal.

However owing to a number of factors brokers are looking at a limited number of lenders.

The FCA pointed the finger at intermediary panels. These cover a broad range of consumers, like the self-employed and those with poor credit history, but fail to have many lenders for a specific customer – meaning there’s little choice when it comes to finding the cheapest deal.

Also some lenders are selective in how they distribute mortgages through intermediaries, narrowing the choice of products brokers have to choose from.

Possible solutions

The FCA called for intermediaries to provide consumers with indicative decisions in principle (DIP) from multiple lenders via an application programming interface (API), which it said works well in sectors like general insurance.

The FCA wants it to be easier for intermediaries to identify the products which consumers are likely to qualify for early on in the process. For this to happen lenders need to give an indicative decision, which wouldn’t be a binding offer.

The regulator called for consumer-facing tools to support ‘traditional methods of sale’. These should provide feedback on why a consumer isn’t eligible for a mortgage.

Meanwhile lenders going direct-to-consumers should be incentivised to improve the information they make available.

The FCA said it is wary of intervening directly and hopes market-led solutions can be developed to solve these issues.

However, it said it wants to see ‘tangible outputs’ over the coming months when it comes to firms giving and receiving mortgage qualification information.


Martin Stewart, director of The Money Group, said: “If the regulator is concerned that the consumer is missing out on cheaper deals then it is imperative that they open up the distribution channels for all advisers and stop the bottleneck of some lenders only distributing via certain preferred outlets.

“As a DA broker who is authorised by the FCA, independent of eternal decision makers and who is engaged by the client to offer the most suitable advice, I should be allowed access to any lender who offers mortgages, regardless of sales volume.

“I am bored of the current arguments, the most galling of which is ‘we are testing the market’. Well some lenders have been testing the market for three years or longer so If they don’t know what it is they are testing for by now I am not sure they ever will.”

Ishaan Malhi, chief executive of Trussle, said: “There must be more focus on switching inertia. The lack of transparency continues to prevent borrowers from getting a better and cheaper deal. There are still hundreds of thousands of borrowers failing to switch their mortgage at the right time. We need to see more innovation and increased transparency across the mortgage industry to help customers navigate the process more easily.”

Rob Gill, managing director of Altura Mortgage Finance, said: “It seems the FCA want to encourage innovation, such as the evolution of tech-led, execution only propositions. Like it or not, brokers are going to have to adapt their business models accordingly.”

More reaction to follow…

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