Keystone to publish SLA information
Keystone Property Finance will now publish its Service Level Agreement (SLA) information on its website and broker portal, MyKeystone.
The information will include statistics on the lender’s service and turnaround times when processing cases, in order to provide brokers with greater support and information when placing cases.
The specialist buy-to-let (BTL) lender outlined that currently it provides an instant decision on Agreement in Principle (AIP) submissions, and has an eight working day turnaround time for a case to be reviewed and underwritten.
Keystone Property Finance noted that the publication of its SLAs is part of a wider package of measures that have been put in place to enable brokers to be supported throughout the COVID-19 pandemic.
Included within this package of measures is a web chat and video call service for brokers and their local business development managers to supplement the lender’s telephone and email services.